Delivery, Returns & Refunds Policy

This policy explains how orders placed on the STK Performance online store are fulfilled, delivered, returned and
refunded. It applies to all customers purchasing through our website, including orders paid using the PayFlex and all
other Payment Gateway available on our Online Store.

  1. Order Fulfilment & Processing Times
  • Orders are processed and dispatched from our Port Elizabeth warehouse once payment has been confirmed.
  • Orders placed before cut-off time 14:00 on a business day are processed the same day. Orders placed after this
    time, or on weekends and public holidays, are processed the next business day.
  • Standard in-stock items are dispatched within 24 hours of order confirmation.
  • Made-to-order, custom-machined or backordered items (e.g. bespoke camshaft grinds) may require an extended
    lead time , Estimated timelines will be communicated at the time of order.
    Customers will receive WhatsApp confirmation once an order is dispatched, including tracking details.
  1. Delivery
    2.1 Delivery Areas & Couriers
  • Domestic (South Africa) deliveries are fulfilled via The Courier Guy.
    2.2 Delivery Timeframes
  • Metro areas within South Africa: 1-2 Days from dispatch.
  • Outlying/rural areas within South Africa: 2-3 days from dispatch.
    Delivery timeframes are estimates provided by our courier partners and are not guaranteed. Delays caused by courier
    disruptions, weather or circumstances beyond our control are outside STK Performance’s control, although we will assist
    in tracking and resolving delays wherever possible.
    2.3 Delivery Charges
  • Delivery fees are automated via The Courier Guy integration app and will be added to your cart once address and
    service are selected.
    2.4 Failed or Missed Deliveries
    If a delivery attempt is unsuccessful due to an incorrect address or the customer being unavailable, the courier may
    attempt redelivery or hold the parcel for collection. Additional redelivery charges may apply where the failure is not due
    to STK Performance or the courier.
  1. Order Cancellations
    Once an order has been dispatched, it cannot be cancelled; the standard returns process will apply instead.
  • Custom or made-to-order items (e.g. bespoke ground camshafts) cannot be cancelled once production has
    commenced, as these are manufactured specifically to the customer’s specification.
    Refunds for approved cancellations are processed using the same method used for payment, including reversal via
    PayFlex where applicable
  1. Returns
    4.1 Return Process
  • Contact our customer service team to request a Return Authorisation before sending any item back.
  • Approved returns must be shipped to our Port Elizabeth facility using a trackable courier service. Return shipping
    costs are for the customer’s account unless the return is due to a defect or an error on our part.
  • Items returned without prior authorisation, or that fail the eligibility criteria on inspection, may be declined and
    sent back to the customer at their cost.
  1. Refunds
    5.1 Refund Processing
  • Approved refunds are processed within 5 business days of the returned item passing inspection at our warehouse.
    Refunds are issued to the original payment method used at checkout:
  • Card/EFT payments are refunded to the originating card or bank account.
  • Orders paid via PayFlex are refunded through the PayFlex platform in line with their payment reversal process;
    PayFlex-specific refund timelines/terms with PayFlex. Where an order was paid in instalments, PayFlex will
    manage adjustment of any outstanding instalments.
    Please allow additional time for the refund to reflect in your account, depending on your bank’s or PayFlex’s own
    processing times.
    5.2 Delivery & Return Shipping Refunds
    Original delivery charges are not refunded only where the return is due to a defect, an incorrect item being sent, or an
    error by STK Performance. Where a customer returns an item for a change of mind, original delivery charges and return
    shipping costs are non-refundable and are subject to a 20% Handling Fee.
  1. Defective, Damaged or Incorrect Goods
  • If an item arrives damaged, defective, or different from what was ordered, please notify us within 24 Hours of
    receipt of goods., including photos of the item and packaging where possible.
    Verified defective, damaged or incorrect items will , be repaired, replaced, or refunded in full, including original
    delivery charges and reasonable return shipping costs.
    6.1 Warranty
  • STK Performance Camshafts carry a manufacturer’s warranty of warranty period 12 months from date of
    purchase , against manufacturing defects under normal use.
    The warranty does not cover wear and tear, damage from incorrect installation or misuse, use outside of the component’s
    intended application, or damage arising from modification of the product.
    6a. Exclusions
    The following are excluded from our standard returns and refund process, except where required by applicable consumer
    protection law or where the item is defective:
  • Custom-machined, bespoke or made-to-order items (e.g. custom camshaft grinds, made-to-spec valvetrain
    components);
  • Items that have been installed, used, or show signs of fitment (e.g. scratches, tool marks, thread engagement);
  • Items returned without Authorization ,original packaging, labelling or documentation;
  1. Contact Us
    For order queries, cancellations, returns, refunds or warranty claims, please contact our customer service team:
  • Email: info@stk.co.za
  • Phone: 0655978744
  • Hours: support hours Mon–Fri 09:00–17:00
    Please have your order number ready when contacting us.
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